Terms of Service | Doqor

Agreement to Terms

By accessing or using Doqor's platform and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Doqor Healthcare Private Limited.

Services Description

Doqor provides a digital healthcare platform that:

Connects patients with verified healthcare professionals
Facilitates online consultations via video, phone, or chat
Provides transparent pricing for medical services
Offers a free first consultation with our in-house doctors
Enables appointment scheduling and health record management

We are a platform facilitating healthcare services, not a direct healthcare provider. Doctors on our platform are independent professionals.

Eligibility

To use our services, you must:

Be at least 18 years old, or have parental/guardian consent
Be a resident of India
Provide accurate and complete information during registration
Maintain the confidentiality of your account credentials

User Responsibilities

As a user, you agree to:

Provide accurate health information to doctors
Attend scheduled appointments or cancel with appropriate notice
Pay applicable fees for services rendered
Not misuse the platform for fraudulent or illegal activities
Not share your account credentials with others
Respect the privacy and dignity of healthcare providers
Not attempt to diagnose or treat yourself based solely on information from our platform

Medical Disclaimer

Important: While we connect you with qualified healthcare professionals, our platform does not provide medical advice directly.

Consultations are not a substitute for in-person medical examination in emergency situations
Doctors may recommend in-person visits when necessary
In case of medical emergency, call emergency services (108/102) immediately
We do not guarantee specific medical outcomes

For complete details, see our Medical Disclaimer.

Pricing and Payments

Free First Consultation: Your first consultation with our in-house doctor is free of charge.

Specialist Services: If specialist care is recommended:

You will see exact pricing before confirming your booking
Payment is required only after you consent to the treatment plan
Prices are fixed and transparent with no hidden fees
Refunds are subject to our Refund Policy

All payments are processed securely through third-party payment gateways. We do not store your payment card details.

Intellectual Property

All content on the Doqor platform, including text, graphics, logos, and software, is owned by Doqor or licensed to us and is protected by intellectual property laws.

You may not:

Copy, modify, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer or extract source code from our platform

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

We comply with applicable data protection laws, including the Information Technology Act, 2000 and related rules.

Cancellation and Refunds

You may cancel appointments subject to the following:

Free cancellation up to 24 hours before scheduled appointment
Cancellations within 24 hours may incur charges
No-shows are non-refundable

For complete refund terms, see our Refund Policy.

Limitation of Liability

To the maximum extent permitted by law:

Doqor is not liable for medical outcomes or treatment decisions made by independent healthcare providers
We provide the platform "as is" without warranties of any kind
We are not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid by you in the past 12 months

Termination

We reserve the right to:

Suspend or terminate your account for violation of these terms
Remove content that violates our policies
Discontinue services with or without notice

You may terminate your account at any time by contacting us. Upon termination, your access to services will cease, but certain provisions of these terms will survive.

Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in [City], India.

Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through our platform. Your continued use after changes constitutes acceptance of the updated terms.

Contact Us

For questions about these Terms of Service:

Email: legal@doqor.com
Phone: +91 986 015 1400
Address: Doqor Healthcare Private Limited, India