Privacy Policy
Last updated: November 2, 2025
Introduction
Doqor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services.
By using Doqor, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Date of birth and gender
- Residential address and city
- Payment information (processed securely through third-party payment processors)
Health Information
With your consent, we collect health-related information including:
- Medical history and current health concerns
- Symptoms and consultation notes
- Prescriptions and treatment plans
- Test reports and medical documents you upload
Usage Information
We automatically collect certain information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our healthcare services
- Schedule and facilitate consultations with doctors
- Process payments and maintain billing records
- Send appointment reminders and important service updates
- Personalize your experience and provide relevant recommendations
- Comply with legal obligations and protect against fraud
- Analyze usage patterns to improve our platform
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Healthcare Providers: We share relevant health information with doctors you consult through our platform
- Service Providers: We use trusted third-party services for payment processing, email delivery, and analytics
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In case of merger or acquisition, your information may be transferred (you will be notified)
Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security audits
- Access controls limiting employee access to sensitive data
- Regular security training for our team
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Portability: Receive your health records in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@doqor.com.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.
Children's Privacy
Our services are not intended for children under 18 without parental consent. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@doqor.com
- Phone: +91 986 015 1400
- Address: Doqor Healthcare Private Limited, India